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Frequently Asked Questions
Frequently Asked Questions About
Same-day Flower Delivery
Check out our FAQs to know more about how to order Flowers in and other common questions about flower deliwery.
How Much Does Flower Delivery Cost in ?
We do not charge for delivery.
What can I do if I am not happy with the flowers that were delivered?
In the unlikely event this happens be assured Flower Delivery will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 2 days of receiving the flowers. Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee. However, our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund.
What if I received the wrong flowers?
We are very sorry to hear that you did not receive what you ordered. We will work with our preferred florist to see what happened, and will work on resolving that by having a replacement arrangement sent out if necessary. If the arrangement was similar to what they ordered but some flowers were substituted, our substitution policy states that in order to deliver the order on time we must substitute similar flowers in some cases, keeping the overall look and value of the original item.
Substitution Policy
Substitution Policy We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa. Substitutions for Special Occasions Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
How to Change Order?
Flowers in 4 Hours will be happy to assist you with a change to your order. Unfortunately, if the order has already shipped or is en route for delivery, we cannot accommodate the change request.Please call (888) 503-9763 during business hours (9am-8pm EST Mon-Fri and 9am-6pm EST Sat-Sun) to speak with a floral specialist who will be happy to assist you.To expedite your call, please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.You can also email us at service@flowersin4hours.com. Please include your order number in your email.
How to Cancel Order?
Flowers in 4 Hours will be happy to assist you with a request to cancel your order. Unfortunately, if the order has already shipped or is en route for delivery, we cannot accommodate the cancellation request.Please call (888) 503-9763 during business hours (9am-8pm EST Mon-Fri and 9am-6pm EST Sat-Sun) to speak with a floral specialist who will be happy to assist you.To expedite your call, please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.You can also email us at service@flowersin4hours.com. Please include your order number in your email.
